Terms of Service

1. Agreement and operator

These Terms govern your access to LiveRank, an independent creator-intelligence service operated by TikLiveRank, a Colorado limited liability company (“LiveRank,” “we,” “us,” or “our”). By checking the acceptance control and creating an account, or by later starting a trial, purchasing a subscription, accepting a workspace invitation, or using the service, you agree to these Terms for yourself and, if applicable, the organization you represent. You must be at least 18 years old and able to form a binding agreement.

Questions and notices can be sent to [email protected]. LiveRank may send account and service notices to your verified account email.

2. The service and important limits

LiveRank provides shared TikTok LIVE ranking information, historical movement, estimated earnings, availability signals, gifter observations, and private workspace tools including watchlists, alerts, rosters, recruiting stages, and team access. Coverage, supported regions, source availability, and individual features may change.

3. Accounts, verification, and seats

• Provide accurate account information and keep your LiveRank password and devices secure.
• LiveRank is independent from TikTok. Never enter or reuse your TikTok password on LiveRank.
• Complete email verification before using protected account features.
• Use a separate seat for each person. Do not share credentials to avoid a plan or seat limit.
• Workspace owners and administrators control invitations and are responsible for activity by their members.
• Contact [email protected] promptly if you suspect unauthorized access.

4. Plans, trials, recurring billing, and cancellation

Plan features, prices, billing periods, and any available introductory offer are displayed before purchase. Subscriptions purchased in the LiveRank iOS app are processed by Apple through In-App Purchase and charged to your Apple Account when you confirm the purchase. They renew automatically at the displayed period and price unless canceled in your Apple Account subscription settings at least 24 hours before the current period ends. Apple may charge the renewal within 24 hours before that period ends. Eligibility for an introductory offer is determined by Apple and shown in the App Store purchase flow.

Subscriptions purchased on the LiveRank website are processed by Whop. New Pro and Agency website customers receive one day of access before the first charge only when the hosted checkout says the account is eligible. Creator subscriptions and website seat add-ons do not include a trial. A trial already in progress keeps the expiration originally disclosed by Whop. Unless canceled through Whop before the displayed trial expiration, the trial automatically converts to the displayed monthly price and renews at the disclosed interval. You can manage or cancel a subscription through the provider that processed it. Existing website subscribers may sign in to the iOS app and use the plan already attached to the same LiveRank workspace without purchasing it again.

Apple controls App Store billing retry, grace-period, expiration, and revocation status for iOS subscriptions, and LiveRank updates access from Apple's signed status. For website subscriptions, LiveRank sends one reminder and begins a 24-hour grace period when Whop first reports a failed renewal. If that website payment remains unresolved at the deadline, the workspace is moved to the Free plan. Private workspace data is preserved, and contracted website access and seats resume automatically after Whop confirms restoration.

5. Refunds and billing questions

Apple handles refund requests and billing disputes for subscriptions purchased through the App Store, subject to Apple's policies and applicable law. For website purchases, except where applicable law requires otherwise, purchases are final and payments are non-refundable. Cancel through the applicable billing provider before the next renewal or trial conversion to avoid a future charge. For a duplicate, unauthorized, or technically incorrect website charge, contact [email protected] promptly with the LiveRank account email and provider order reference. Nothing in this policy limits rights that cannot legally be waived.

6. Taxes

Prices may exclude taxes. Apple or Whop may calculate, collect, or remit taxes for purchases each provider processes. You remain responsible for taxes, duties, or reporting obligations that are not collected at purchase. LiveRank does not provide tax advice.

7. Acceptable use

You may use the service for lawful internal creator research and operations. You may not:

• attempt to bypass plan, seat, rate, authentication, or data-access controls;
• probe, disrupt, overload, reverse engineer, scrape, or automatically copy the service except through an expressly authorized interface;
• resell, republish, or build a competing dataset from a substantial part of LiveRank without written permission;
• upload malware or content you do not have the right to use;
• use the service to harass, discriminate against, deceive, or unlawfully monitor any person; or
• interfere with source systems, collectors, workers, or another customer's workspace.

8. Your workspace content

You retain rights in private material you submit, including rosters, notes, tags, alert settings, and recruiting stages. You grant TikLiveRank the limited rights needed to host, process, secure, back up, transmit, and display that material to authorized workspace members and service providers. You represent that you have authority to submit it. Original roster files are parsed under size limits; normalized rows are stored rather than intentionally retaining the uploaded workbook.

9. Third-party services and independence

LiveRank depends on third-party hosting, database, delivery, payment, and source services that may change or become unavailable. LiveRank is not affiliated with, endorsed by, sponsored by, or an official product of TikTok or ByteDance. Third-party names and trademarks belong to their owners.

10. Ownership and feedback

LiveRank's software, design, branding, and compiled presentation are owned by TikLiveRank or its licensors. These Terms do not transfer ownership of your private workspace content. If you provide feedback, we may use it without restriction or compensation, while continuing to protect private workspace information under the Privacy Notice.

11. Affiliate program

Creating or reactivating an affiliate link requires separate acceptance of the Affiliate Agreement. Affiliate participation lasts 12 months from that acceptance and does not renew automatically. The Affiliate Agreement controls commissions, required advertising disclosures, attribution, prohibited promotion, expiration, and re-enrollment.

12. Suspension, cancellation, and account deletion

We may restrict or suspend access for a security threat, unlawful conduct, material breach, abuse, or nonpayment, with notice where practical. You may cancel through the provider that processed your subscription and may export or delete account data through LiveRank's account controls. Deleting a LiveRank account does not automatically cancel an Apple or Whop subscription, so cancel it separately through that provider to prevent future renewal charges. Account deletion remains available even if a subscription is active. Some limited billing, security, legal-acceptance, fraud, and backup records may be retained as described in the Privacy Notice.

13. Disclaimers

To the fullest extent permitted by law, LiveRank is provided “as is” and “as available.” TikLiveRank disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant that creator, ranking, estimated earnings, availability, gifter, or LIVE information is complete, current, or accurate.

14. Limitation of liability

To the fullest extent permitted by law, TikLiveRank and its members, personnel, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business opportunity, or data, arising from LiveRank. To the fullest extent permitted by law, their total aggregate liability for all claims arising from the service will not exceed the greater of $100 or the fees you paid LiveRank for the service during the 12 months before the event giving rise to the claim. These limits do not apply where, and only to the extent, applicable law does not permit them.

15. Business-user indemnity

If you use LiveRank for a business or organization, you will defend, indemnify, and hold harmless TikLiveRank and its members and personnel from third-party claims, damages, and reasonable costs arising from your unlawful use, your private workspace content, your violation of another person's rights, or your material breach of these Terms. This obligation does not apply to the extent a claim was caused by TikLiveRank's own conduct or where applicable law prohibits it.

16. Governing law and disputes

Colorado law governs these Terms without regard to conflict-of-law rules, except where applicable law requires otherwise. Subject to rights that cannot be waived, state and federal courts located in Denver County, Colorado have exclusive jurisdiction over a dispute arising from these Terms or LiveRank. Before filing a claim, each party will make a good-faith effort for 30 days to resolve it after written notice, unless urgent injunctive relief or a legal deadline makes that impractical.

17. General terms

You may not assign these Terms without our written consent; we may assign them as part of a merger, financing, reorganization, sale of assets, or transfer of the service. If a provision is unenforceable, the remainder continues to apply. A failure to enforce a provision is not a waiver. Headings are for convenience. These Terms, the Privacy Notice, the plan and checkout terms shown at purchase, and any separately accepted Affiliate Agreement are the entire agreement about the service and replace prior discussions about their subject matter.

18. Changes and contact

We will date material changes and provide notice through the service or verified account email when appropriate. If a change materially affects existing rights or obligations, it applies prospectively after the stated effective date; we may require renewed acceptance where appropriate. Support, billing, privacy, and legal questions may be sent to [email protected]. Nothing in these Terms limits rights or remedies that cannot be limited under applicable law.